NEW HOME BUILDER'S LIMITED warranty

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When you purchase a new home from us you get a Limited Warranty: 1 year of basic coverage (Defective design, craftsmanship and materials). 1 year Major coverage (Heating, Cooling, Plumbing, Electrical and ventilation systems) and 1 year Major structural defect coverage (Defective design, craftsmanship and materials of the structure of the dwelling).

Our Limited Warranty is effective upon transfer of title or possession by the Buyer or his agent; whichever is earlier.

Before the Buyer moves into the Dwelling or accepts the deed, an appointment for final inspection of the Home with be scheduled. The purpose of this final inspection is to discover any defects or flaws of a visible or obvious nature– such as cracks, chips, dents, stains or marks that may have occurred during the final stages in finishing the Dwelling, or any unfinished work caused by circumstances beyond the Seller’s Control.

Our Limited Warranty does not cover any item of defective workmanship or materials which were obvious during Final Inspection and were not included on the FINAL INSPECTION BEFORE POSSESSION sheet, including, without limitation, any cracks, chips, dents, siding, stains or marks on kitchen cabinets, plumbing fixtures, mirrors, glass, appliances, micas, vinyl’s, ceramics, painted/stained surfaces, doors, woodwork and carpeting.

Warranty Service requests shall be notified at Buyer’s earliest opportunity so they can be properly documented and processed. Any Request for Warranty Service must be in writing and shall describe the alleged deficiency or defect in reasonable detail:

1. Mailed and post marked in the U.S. Mail system properly addressed to Atias Group LLC address, currently: 534 SW 4th St, Madras OR 97741, or ; 
2. E-mailed to general@atiasgroup.com, or; 
3. Using our Warranty Service Request Online Form found on this page, or; 
4. Any other address, E-mail address or through any other website URL of which we  have previously notified you in writing.

After the Buyer has made a Warranty Service request in writing, We will notify the Buyer that an initial warranty inspection will be performed to determine and identify the issue. After the initial warranty inspection is performed, We will notify the Buyer in writing if a repair, replacement or payment of the reasonable cost will take place or if the issue or defect is not covered under our Limited Warranty.

We will have up to 60 days to complete the repair, replacement or payment of the reasonable cost from the receipt of the warranty request, which could be extended due to inclement weather, unavailability of materials or labor, or other causes beyond our reasonable control.

Emergency Service requests are exempted from being solely in writing. Buyer may notify us as soon as possible, in person at our office or by phone. We are not responsible for payment of work performed by other subcontractors for emergency services provided without our previous approval.

 If your warranty request concerns an appliance, defects in installation are covered under your limited one-year new home warranty. If the defects are resulting from malfunction or being defective by the manufacturer, you should contact the appliance manufacturer directly regarding any damage to the appliance - the damage may be covered by the appliance manufacturer's warranty, which is separate from your home warranty. The manufacturer of your appliance should have your warranty information on file if you sent in the warranty card to that manufacturer.